Fort Fitness · Mad Fitness Ltd
Refunds & cancellations
In force from 15 October 2026.
1. In short
Cancel a class more than 2 hours ahead and you get a class credit. Memberships run to their end date. Your rights as a consumer always apply.
2. Classes: the 2-hour rule
- Cancel in the app more than 2 hours before the start: a credit you used comes back (with the expiry it had); a card payment comes back as a class credit, valid 6 months. Card payments for classes are not refunded as money.
- Cancel within 2 hours, or don't come: the place is used, with no refund or credit.
3. If a class is full, or we cancel it
If the last place is taken while you are paying, your card payment is refunded in full automatically. If we cancel a class, everyone booked gets a class credit back.
4. Waitlists
Joining is free. If a place opens, the first person in line is booked: with a credit if they have one, otherwise by charging their saved card. Leave the list any time and nothing more is charged.
5. Memberships paid monthly
A fixed term, paid monthly. It cannot be stopped early, except if you move abroad or for medical reasons, with proof and at our discretion. Months already paid are not refunded.
6. Memberships paid upfront, trials and passes
Paid once, running to their end date. No refunds, except where the law requires it or at our discretion (for example on medical grounds — please talk to us). If you need a break, ask about a freeze instead.
7. How refunds are paid
Card payments are refunded to the same card through Stripe, usually within 5–10 working days. Payments at reception are refunded at reception. Every refund has its own numbered receipt.
8. Questions
info@fortfitness.com.mt, +356 7986 5351, or ask at reception.